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More and more foreign companies are announcing their withdrawal from the Russian market or suspension of operations in Russia. Yes, this changes well-established supply chains and logistical links. But “no place is empty”, especially when it comes to vacated market niches.

In 2021, 6.5 million TEU of freight was transported by Russian railroads. This is 12.1% more than in the previous year. And this is an absolute record! The most active-ly growing segment is accelerated contain-er trains. Over the past year, 35 thousand RCTs were dispatched and more than 1,000 destinations were involved. More than in the entire history of these ship-ments.

— What are the reasons for today's difficulties related to transportation? Can we now talk about a crisis in the logistics industry?

Customer focus for us means building trusting, mutually beneficial and long-term relationships. All three of these characteristics are equally important. The first place for our company is the formation of relations with the client. For the sake of building reliable long-term cooperation, we are ready to give up a share of profit and even work to our own detriment, but to ensure that the client is satisfied with our service.

The main event affecting everything that has happened in the world this year is the ongoing pandemic. It has revealed “thin spots” in all global systems, including logistics. In 2021, a number of important trends emerged in global and Russian transportation, which will set the direction for our entire industry in the new year.

The most important thing for service-oriented companies (and we, as well as other transportation companies, belong to this category) is to provide a set of services that satisfy customers. But it is important to do this not at any price, but within the framework of our existence in a moral and ethical field in relation to both the client and employees. This is what we can call the mission of Jam Modern Logistic.

The future of logistics lies in digitalization.

The pandemic brought a number of major changes to the way businesses operate. Which business processes were most affected and how did JML manage to adapt to the new conditions?

Container rail transportation: what is it, what are the specifics and when does it make sense to turn to the railroad for cargo transportation?

Due to the new COVID-19 outbreak in China, commercial ports are partially or completely closed. This is causing long queues, days-long delays in shipping and other negative effects on maritime trade. How can you comment on what is happening?